Do you . . .

have a practice built around your needs or your clients’ needs?

know enough about your “whole” client to be a proactive trusted advisor?

create alternative fee arrangements based on shared risk?

 

Click below to watch Carol's video

 

 

Excerpt from “Client-centric Service: Resources that Build a Client-focused Firm,” Lawline CLE, Webcast and Live Program, December 17, 2013, with Steven Skyles-Mulligan

 

Selected Services

 

Consulting Packages Related to Build Your Business the Logical Way
For details, click here.

 

Coaching / Training / Retreat Programs Related to Build Your Business the Logical Way.
For details, click here.

Relevant Article

“What Clients Value and How to Provide It,” Special Report: Entrepreneurs in the Law, New York Law Journal, April 4, 2011. Click here to read the article.

 

Put clients first.

The goal of client-centricity is simple: to transform legal practices into smoothly-working systems organized around the needs and preferences of key clients. This requires an in-depth, 360° understanding of key clients in the context of their own world and within the context of each professional’s practice.


Why focus on clients?


Define value the way your clients do.